The Grievance Redressal Committee (GRC) at Techno College Hooghly
operates strictly under statutory regulations set forth by the
University Grants Commission (UGC) and Maulana Abul Kalam Azad
University of Technology (MAKAUT) to foster a fair, safe, and
transparent environment for students, faculty, and non-teaching staff.
The committee provides an institutional mechanism for receiving,
examining, and resolving grievances in a structured, confidential,
and time-bound manner.
Scope of Grievances
The committee addresses a wide array of campus-related concerns,
including but not limited to:
- Academic disputes
- Evaluation-related issues
- Administrative delays
- Infrastructure maintenance
- Library or laboratory facilities
- Interpersonal conflicts
- Discrimination-related grievances
Grievance Redressal Process
Every complaint undergoes the following structured four-step process:
Step 1 |
Formal Logging: The grievance is formally received and recorded immediately. |
Step 2 |
Preliminary Investigation: The committee conducts an initial review and verifies the facts and documents related to the complaint. |
Step 3 |
Stakeholder Hearing: The concerned parties are given an opportunity to present their views and supporting information. |
Step 4 |
Final Redressal: The committee communicates its decision, recommendation, or corrective action to the concerned stakeholder. |
Resolution Timeline: Final redressal is to be completed within a mandatory timeline of 15 working days, while ensuring complete confidentiality
throughout the grievance-handling process.
How to Lodge a Grievance
Physical Submission |
Stakeholders may submit a written grievance through the grievance drop box available on campus. |
Online Submission |
Grievances may also be lodged digitally through the institution's official website portal. |
All grievances are handled with due confidentiality and are reviewed
only by the appropriate institutional authorities and committee members.
Grievance Redressal Committee
The following key personnel constitute the current committee structure
for reviewing and resolving submitted grievances:
SL |
NAME |
DESIGNATION |
ROLL IN COMMITTEE |
1 |
Mrs. Basabdatta Das |
Assistant Professor |
Presiding Officer |
2 |
Prof. (Dr.) Pintu Pal |
Principal |
Member |
3 |
Ms. Emili Dey |
Assistant Professor |
Faculty Member |
4 |
Mrs. Sunanda Samanta |
Librarian |
Non-Teaching Member |
5 |
Dr. Rajat Bhowmick |
Assistant Professor |
Faculty Member |
6 |
Mrs. Sanchita Sengupta |
City Mission Manager, Chandernagore Municipal Corporation |
External Member |
7 |
Soha Hansa |
Student, Dept. of BCA |
Student Representative |
8 |
Saini Paul |
Student, Dept. of MCA |
Student Representative |
9 |
Sreya Das |
Student, Dept. of BBA |
Student Representative |
Contact the Grievance Redressal Cell
